Shipping

SHIPPING AND HANDLING OVERVIEW

Please note the number of days for shipping by the carrier when you select your shipping method and please add 24 to 48 hrs for processing and packing of your order by our Distribution Center. Sorry, we do not ship on weekends or holidays.

Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.

Receiving your delivery/damaged goods

Doggie Supply Store carefully packages your order so that your products can be delivered in the very best condition. Unfortunately, beyond our control, shipping incidents can occasionally occur and cause damage.

1. Look for signs of damage, including boxes with crushed corners, holes and tears, wetness, stains, opened and resealed boxes. Don’t accept delivery if the original box and packing tape is not intact.

2. Thoroughly document any damages or missing items directly on the delivery receipt.

3. Photograph any damaged products or packaging issues.

Sign and retain a copy of the delivery receipt for your records

If you do not report and document damages on the delivery receipt, it is impossible to resolve losses with the shipping company. Doggie Supply Store cannot be held responsible for shipments with no documentation.